With any new IT service opportunity, questions are a natural part of the process. As you've been researching how Acropolis can best serve you, we want you to have quick answers right at your fingertips. Feel free to browse the questions and corresponding answers below.

General Questions

What is a Network Operations Center (NOC)?

Our NOC is located at our office and is a part of our service desk. We have dedicated engineers who monitor, inform, diagnose, and correct problems reported to us by our suite of management tools. Our service desk engineers are some of our most experienced team members - trained to handle your specific your IT support needs using all of the resources available at Acropolis.

What is the role of my assigned Account Manager?

Your Account Manager is your internal representative at Acropolis. Whatever you need, you can use your account manager as the ‘go to' person to get things done. From scheduling a meeting to getting a full explanation of a service, your Account Manager will be there for you.

If spyware is a major issue for my organization, how does Acropolis address this?

Under our HeliosVision Network Management offerings, we have a system in place to scan and remove spyware from your systems on a regularly scheduled basis.

Why is there an implementation fee?

This covers the installation and configuration of all the tools used to efficiently manage your network.
If I would like to utilize Acropolis' expertise for a project, how is that handled?
Since HeliosVision is not designed to address projects, most organizations choose to purchase a block of discounted hours to handle any future projects. If you are not interested in a block of hours, you always have the option to request help on a project by project basis. Visit our Information Technology Project page for more information.

Does HeliosVision Network Management cover hardware added to my network?

No. HeliosVision Network Management does not cover hardware but does cover the labor required to install and configure hardware associated with all service requests. If the hardware is considered part of a project, the labor would be included in the information technology project proposal.

If you have further questions about anything related to Acropolis and the Information Technology services in the St. Louis area, feel free to contact us